If during the certificate installation you are about to paste the certificate text under the auto-populated Private key text but see an empty window, it could mean the CSR code was generated elsewhere or the Private key was not added to this window due to a system glitch. In the latter case, it is possible to retrieve the key via SSH. It is normally saved in the following directory: /usr/local/directadmin/data/users//domains/.key , where corresponds to your DirectAdmin username and - to the domain the CSR has been generated for.
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